Roseville Looks to Upgrade Phone Recording Software

Roseville, Calif.- The City of Roseville looks to upgrade the city’s phone recording software at a cost of over $24,000 with an option of maintenance at approximately $13,000 over a four year period.

The following is from the City Council’s Consent Calendar dated March 4, 2015.

Purchase Order Memo from Network Infrastructure Program Manager Matt Donaldson and Chief Information Officer Hong Sae recommending Council award of a purchase order to Capture Technologies to provide software licenses and professional services to upgrade the City’s phone recording software.

The Electric Department uses the Audiolog software to record phone calls to comply with government regulations pertaining to energy purchases while the Alternative Transportation Department uses the software to record conversations for quality assurance and training purposes. In addition, the Utility Billing division will begin using this software for quality assurance and training purposes as well.

The version of Audiolog currently in use passed its end-of-life approximately two years ago, which severely limits the City’s ability to provide reliable phone recording services. This upgrade to the current version will give the City a reliable phone recording system with improved management features.

The total cost of this purchase order for FY2015 is $23,448.88.

The City will have the option of continuing software maintenance for each of the following four years at a cost of $3,370.00 per year. Funding will be split amongst the three departmental funds that will utilize the software. The split is calculated based on the number of phone ports for each department.

(Council Communication No. 6683 – File 0203-05)