Sunday, February 16, 2025
51.9 F
Roseville

Why We Dumped AT&T for T-Mobile

Years Later, Ditching AT&T was a wise move

It’s been a few years since we ditched AT&T for reasons outlined below and switched over to T-Mobile. In hindsight, it was an excellent decision as T-Mobile has continued to save us money while providing exceptional service and support.

We had some coverage glitches early on, but their network has drastically improved and we’re highly satisfied with T-Mobile.

Original Story…

It’s never hard to find dissatisfied customers when it comes to any of the major cell phone service providers.

An Internet search quickly uncovers many of the frustrations users often encounter when dealing with a provider. After all, with millions of customers it is impossible to please everyone and churn is a part of every business.

Complaints range from coverage issues, support, pricing and everything in between. When choosing products and services, there are often trade-offs between companies that the customer must weigh before selecting.

After signing up, customers are often locked in to a 2 year commitment under the assumption they’ve made the appropriate choice for service.

As long-time AT&T customers, we weren’t overly enthusiastic about their services or pricing. The unreliable coverage we experienced in Roseville/Rocklin was mitigated by a router-connected home cell tower and changing providers also seemed to be more of a hassle than it was worth. Our assumptions were very misplaced.

Catalyst for Change

A recent promo from T-Mobile offering lower prices, no contract along with an offer to pay our AT&T termination fees caught our attention.

Being a long-time customer of AT&T we decided to contact them to see if they might be able to offer us a competitive rate. We weren’t looking for an exact match, just a plan more inline with T-Mobile and an opportunity to keep us as customers.

After a lengthy call to support, AT&T offered us a deal that was competitive and we were ready to remain with AT&T. Shortly thereafter, we went online to check our new plan and discovered that instead of AT&T lowering our rate to the level they offered and we agreed, they raised our rate about 25%.

Immediately, we contacted AT&T to let them know of their mistake, only to be told repeatedly that AT&T will not honor their verbal agreement, but will attempt to roll us back to our previous service level. Having spent hours unsuccessfully trying to have AT&T honor their agreement, we decided to file a complaint with the FCC and begin the process of dumping AT&T as our service provider.

Fast Forward

Within a couple weeks following AT&T’s stubborn determination to not honor their verbal agreement, we decided to give T-Mobile a try. The switch to T-Mobile was painless and fast. The coverage is also improved. Although, we are early into the switch, we are very satisfied and no longer locked into a contract. We’re saving money along with the benefits of a much better plan.

Following our experience, one nagging thought kept popping up. If AT&T misleads a single customer, provides a horrific customer service experience, and won’t honor their own agreements, how many others have experienced something similar?

Filing an FCC Complaint online is quick and easy.
http://www.fcc.gov/complaints



Brighter Side

Trending

Find the lowest gas prices in Roseville, Rocklin, & Lincoln

Roseville, Calif. - Gas prices continue to hover around the $5 per gallon mark at many locations around South Placer County.

Open: Auburn Library’s temporary location

Auburn, Calif. - The Auburn Library has opened its new temporary location with modified services and the same helpful, friendly staff to help patrons navigate materials and lead library programming.

❤️Valentine’s or a Scam? Roseville PD reminds you to protect yourself against romance fraudsters

Roseville, Calif.- It's a new year. Are you or a family member looking for that someone special in 2025? Now, more than ever, people are using their smart phone for almost everything, including finding their soul mate

IICA Speech in Roseville

Our knowledgeable and compassionate team provides speech, language, cognitive, social, and feeding services to enhance the quality of our clients’ lives while empowering their caregivers through our unique team approach.

Sierra College President Willy Duncan earns international recognition for economic development efforts

In recognition of his efforts on the team to bring BOSCH to Placer County and his leadership with the Greater Sacramento Economic Council, Sierra College Superintendent and President Willy Duncan has been named the recipient of the 2024 Community Partner Award

Topics

Find the lowest gas prices in Roseville, Rocklin, & Lincoln

Roseville, Calif. - Gas prices continue to hover around the $5 per gallon mark at many locations around South Placer County.

Open: Auburn Library’s temporary location

Auburn, Calif. - The Auburn Library has opened its new temporary location with modified services and the same helpful, friendly staff to help patrons navigate materials and lead library programming.

❤️Valentine’s or a Scam? Roseville PD reminds you to protect yourself against romance fraudsters

Roseville, Calif.- It's a new year. Are you or a family member looking for that someone special in 2025? Now, more than ever, people are using their smart phone for almost everything, including finding their soul mate

IICA Speech in Roseville

Our knowledgeable and compassionate team provides speech, language, cognitive, social, and feeding services to enhance the quality of our clients’ lives while empowering their caregivers through our unique team approach.

Sierra College President Willy Duncan earns international recognition for economic development efforts

In recognition of his efforts on the team to bring BOSCH to Placer County and his leadership with the Greater Sacramento Economic Council, Sierra College Superintendent and President Willy Duncan has been named the recipient of the 2024 Community Partner Award

PCWA Hell Hole Reservoir project approved to increase storage

Auburn, Calif. - At its Thursday meeting, the Placer County Water Agency (PCWA) Board of Directors approved a $5.8 million contract for the Hell Hole seasonal storage increase project, adding to the capacity of the Hell Hole Reservoir so it can

🍀Clover Valley’s long history predating Rocklin

According to Sierra College Geology Professor Dick Hilton, the valley started to form five million years ago as the Sierra range lifted and tilted westward. Runoff streams wore down millions of years of rock and gravel deposits

❤️ 7 wonderfully fun spring break destinations in California

Roseville, Calif. - We ♥ California! Exploring the breadth and length of the magnificent Golden State is life's never ending journey. With exciting travel opportunities and variety in all directions, Roseville enjoys a premium and convenient location to fuel those adventures.

Related Articles

Local Spotlight

California Recovery Center in Roseville offers treatment for substance abuse and mental health

California Recovery Center (CRC) is a treatment provider for adults with substance abuse and mental health condition, located in Roseville and serving the greater Sacramento region.

Paul Black’s Window Cleaning serving Roseville and South Placer County for over 30 years

Paul Black’s Window Cleaning Inc. has been serving Placer County’s commercial and residential window cleaning needs since 1990.

NorCal Solar and Gutter Cleaning in Roseville: Keeping Your Home Safe and Efficient

Roseville, Calif. - NorCal Solar and Gutter Cleaning, founded in 2019 by Brian Rykhlyuk shortly after graduating from Roseville High School, has quickly become a trusted name in the community for gutter cleaning and solar panel maintenance services.